I finally got thru to Thai Airways customer support. Went through the same number. pressed 9 for English but listened to the Thai (I know next to no Thai but I do know numbers) I heard neung, then later heard Song, so presume they were giving me options to press. 1 for x, 2 for y. I pressed 1 and got on hold music. Within 1 minute someone answered in Thai, I asked if they could speak English They just said hold on. More on hold music. 30 seconds later girl answers in English. Took minutes to read out my flight confirmation number, her mistaking every letter for a number and every number for a letter. 'Reference number is '3' she says did you say P, no 3, the number, Sam. Oh Sam OK sir. Then next letter is F. She said did you say S? on and on through 5 digits. I even used the Phoenetic Alaphet which is standard in aviation industry. F is for Foxtrot. She had no idea what I was saying. She finally repeated back and found my flight details. She then said she would check my flight conditions. On hold for 2 minutes.
Came back and said I could cancel but cancel fee 6000 Thb = A$250 Aussie dollars (fuck that's 3 STs!). OK. Think the flight was only about $750 so atleast will get $500 back. Better than nothing. She then says it will take up to 180 to get the refund. 6 months seriously? How can they bill your card in seconds, but refunds take 6 months? Things that make you go hmmmmm.
Last year I had ANA cancel a flight in Japan, was due to Thyphon. Called their call centre. Did take 15 minutes to get through but that day many flights had been canceled. They gave me options to either reschedule, get a credit or get refund. I went for refund. Money was back on my credit card next day. No fee. I guess it is different as ANA cancelled that flight, and I cancelled this flight but seriously, it has been a mission to contact them, zero responses to emails. I'm done.
Thai Aiways. BANNED. You are on the No Fly List!
Makes me remember, more than 20 years ago, I was at Lumphini Stadium to watch Thai kick boxing. Sat next to an American guy who lived in Bangkok. He was telling me all the stuff the Thai Governement own, told me back then Thai Airways was actually owned by the Thai Miliatry. Any profilts went to feed their Generals. hahahahaha. TIT.