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  1. sydney69er

    Thai Airways BAD Customer Service

    I finally got thru to Thai Airways customer support. Went through the same number. pressed 9 for English but listened to the Thai (I know next to no Thai but I do know numbers) I heard neung, then later heard Song, so presume they were giving me options to press. 1 for x, 2 for y. I pressed 1 and got on hold music. Within 1 minute someone answered in Thai, I asked if they could speak English They just said hold on. More on hold music. 30 seconds later girl answers in English. Took minutes to read out my flight confirmation number, her mistaking every letter for a number and every number for a letter. 'Reference number is '3' she says did you say P, no 3, the number, Sam. Oh Sam OK sir. Then next letter is F. She said did you say S? on and on through 5 digits. I even used the Phoenetic Alaphet which is standard in aviation industry. F is for Foxtrot. She had no idea what I was saying. She finally repeated back and found my flight details. She then said she would check my flight conditions. On hold for 2 minutes. Came back and said I could cancel but cancel fee 6000 Thb = A$250 Aussie dollars (fuck that's 3 STs!). OK. Think the flight was only about $750 so atleast will get $500 back. Better than nothing. She then says it will take up to 180 to get the refund. 6 months seriously? How can they bill your card in seconds, but refunds take 6 months? Things that make you go hmmmmm. Last year I had ANA cancel a flight in Japan, was due to Thyphon. Called their call centre. Did take 15 minutes to get through but that day many flights had been canceled. They gave me options to either reschedule, get a credit or get refund. I went for refund. Money was back on my credit card next day. No fee. I guess it is different as ANA cancelled that flight, and I cancelled this flight but seriously, it has been a mission to contact them, zero responses to emails. I'm done. Thai Aiways. BANNED. You are on the No Fly List! Makes me remember, more than 20 years ago, I was at Lumphini Stadium to watch Thai kick boxing. Sat next to an American guy who lived in Bangkok. He was telling me all the stuff the Thai Governement own, told me back then Thai Airways was actually owned by the Thai Miliatry. Any profilts went to feed their Generals. hahahahaha. TIT.
  2. I have been a long-time lurker and finally got the nerve to write something here. Really appreciate the writeups and comments from the regulars and am hoping to return the favor by posting more.
  3. I have been trying to cancel a Thai Airways flight from Bangkok to Sydney. I guess I am not surprised that a SEAsian company has very bad customer support! I also had a Qantas flight from Sydney to Bangkok booked using Frequent Flyer points. That took about 1 minute and a few clicks to cancel. Just logged into my account, click click click, cancelled. The frequent flyer points were back in my account next day less 6000 points Cancel Fee as expected. Thai Airways! I have flown them a few times and it is a nice airline when things go well. First of all, I am a Royal Orchid Plus account member but only basic status. In my ROP account, I cannot see my flight booked. So unable to cancel via my account. When I go to Manage My Booking from the original flight email confirmation, there is no way to Cancel a flight. I can Modify Flight and choose a different flight but no Cancel Option. I emailed service@thaiairways.com as per instructions on their website. Still waiting for a response to that email after 10 days. I tried emailing the Sydney Thai Airways office at customer.service@thaiairways.com.au - no reponse so far. I called the Sydney call centre. They said they cannot help as the flight leaves from Bangkok, I have to call the Bangkok call centre. They did say I could also email contact@service.thaiairways.com. I tried that email, it doesn't exist! Great work Sydney customer service! I have tried calling the Bangkok call Centre 3 times. Supposively open 24 hours a day 7 days a week. When i call I get a long message in Thai. It then says for English press 9. I press 9, then get a long message in Thai then it disconnects. I will keep trying but the way things are going Thai Airways will be added to my No Fly List: 1. Malaysia Airlines - had same issue getting refund for a flight they cancelled - Business class ticket only a few hundred dollars, from KL to Bali. Never got a refund. Long long story, many calls, long waits in queue, many emails. Waste of time. BANNED. 2. British Airlines - attrocious service and food (but have not flown with them for over 20 years). Got snapped at by one of the fat pasty English bitches for asking for a 2nd drink during the meal from London to Singapore. 3. United Airlines - flown them 4 times Business Class between Sydney and US. Business Class only has cranky, old American bitches and terrible food! Never again. 4. Thai Airways TBC


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