Crazy stuff! Atrocious service.
I booked my flight in November for an April departure. In January I got an email from Thai Airways titled Seat Change. The wording in the email:
Dear Valued Customer,
Due to operation reason THAI would like to inform that your seat has been changed from 51K to 51K on TG475.
WTF? That doesn't look like a seat change.
Then 3 days later I got an email titled with my name and reference number - totally different email format, with the message:
DEAR CUSTOMER,
WITH REGARDS TO YOUR FLIGHT TG475.
WE REGRET HAVING TO INFORM YOU THAT THE AIRCRAFT
IS CHANGED DUE TO TECHNICAL REASON.
YOUR SEAT ASSIGNMENT IS CHANGE FROM
50A TO
52A.
I changed from a Valued Customer to just Customer. Not sure how my seat changed from 51K to 50A...then to change to 52A? Makes no sense, and this is about 4 months before the flight. Do they know about technical issues with the plane so far in advance? Makes no sense.
Thai Airways - TIT